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FAQ

The Ins And Outs of How We Do Business

  • The products used are they environmentally friendly?
    All the products are environmentally friendly that are used and also have antibacterial qualities to ensure a good and safe clean.
  • Do I need to supply anything on the day?
    All our teams are equipped with products and equipment, we ask for hot water and electricity to be present during the duration of the clean. The team are fully insured and all equipment is PAT tested. Any external windows can be cleaned providing they can be accessed from the inside.
  • What training are the cleaners given?
    Each team member is thoroughly trained in: Personal safety and security for staff COSHH training Customer service and customer care Safety and security for clients and their property Standards and behaviour at work Risk assessment / method statements undertaken as necessary Confidentiality expectations A-G Cleaning Services methods
  • How do we pay?
    We accept payments by bank transfer or you can arrange a regular standing order. Cheque payments can be made but must be cleared before cleaning takes place which can take up to 7 working days to clear from receipt of cheque. All payments must be made in advance of services commencing.
  • Am I insured for damage to my property?
    A-G Cleaning Services is fully insured for any damage as a result of our services. Please refer to our terms and conditions full details
  • Can I book a cleaner at short notice?
    We can usually help at short notice, please call our central booking number 0115 929 8633 to discuss your needs. This line is operational 24 hours, 7 days a week.
  • How much does your service cost?
    Each quote is tailored to your home or business and how you use it and because we offer additional services, no quote will be the same.
  • What DBS/police checks do you undertake and on what frequency?
    All employees are DBS checked when starting with A-G Cleaning as we undertake a lot of school and council cleans which require these checks.
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